You have the right to withdraw from this contract within fourteen days without the need to state any reason.
The cancellation period is fourteen days from the day on which you or a third party designated by you who is not the carrier receives the goods (in the case of separate delivery of goods based on a contract for several goods: the last goods; in the case of a contract for the delivery of goods in several partial consignments or pieces: the last partial consignment or the last piece; in the case of a contract for the regular delivery of goods over a fixed period of time: the first good).
In order to exercise your right of withdrawal, you must inform us,
by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
If you cancel this contract, we will have paid you all payments received from you, including delivery costs (except for additional costs arising from you choosing a method of delivery other than that offered by us, cheap standard delivery have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we will use the same payment method that you used for the original transaction, unless something different was expressly agreed with you. Under no circumstances will we charge you any fees for the repayment.
We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired. You bear the direct costs of returning the goods. The costs are estimated at a maximum of EUR 15 for nutritional supplements and IPC products and a maximum of EUR 100 for Richway Biomat products.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
2. Exclusion of the right of withdrawal
The right of withdrawal does not exist or expires for the following contracts
- for the delivery of goods that are unsuitable for return for reasons of health or hygiene and whose seal was removed after delivery or which, due to their nature, were inseparably mixed with other goods after delivery;
- for the delivery of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery;
- to supply goods that are made to customer specifications or clearly tailored to personal needs;
- for the delivery of goods that can spoil quickly or whose expiry date would quickly be exceeded.
12.1. Before returning, customers are asked to report the return to the seller (Tel: +49 (0) 89 – 41611799-7 or firstname.lastname@example.org) to announce the return. In this way, they enable the seller to assign the products as quickly as possible.
12.2. Customers are asked to send the goods back to the seller as a prepaid package and to keep the delivery receipt. The seller does not reimburse customers for postage costs.
12.3. Customers are asked to avoid damage or contamination of the goods. If possible, the goods should be sent back to the seller in the original packaging with all accessories. If the original packaging is no longer in the possession of the seller, other suitable packaging should be used to ensure adequate protection against transport damage and to avoid any claims for damages due to damage caused by inadequate packaging.
12.4. The modalities mentioned in this section (No. 12) of the General Terms and Conditions are not a prerequisite for the effective exercise of the right of withdrawal in accordance with No. 10 of these General Terms and Conditions.
4. Return costs in the event of cancellation
13.1. If the customer is a consumer, in the event of revocation (see No. 10 of these General Terms and Conditions), he must bear the regular costs of returning the goods if the goods delivered correspond to those ordered.
13.2. Otherwise, the return for the customer is free of charge.
5. Storage of the contract text
14.1. The seller saves the contract text of the order. The terms and conditions are available online. The customer can print out the contract text before submitting the order to the seller by using the print function of their browser in the last step of the order.
14.2. The seller also sends the customer an order confirmation with all order data to the e-mail address provided by him. Furthermore, the customer receives a copy of the General Terms and Conditions with his order.